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3.3 | 69 Reviews

24 cu. ft. Family Hub™ 3-Door French Door Refrigerator in Stainless Steel

Samsung RF265BEAESR

Features

  • The Smart way to keep food and drinks fresh - our Family Hub™ feature lets you and your family leave notes, sync calendars, and display photos.

Quick Specs

  • Type: Refrigerator
  • Style: Freestanding
  • Has Freezer: Yes
  • Configuration: French Door Refrigerator
  • Width: 35.75"
  • Height: 70"
  • Depth: 35.375"
  • Energy Star Rated: Yes
  • Refrigerator Size: 24.2 (cu. ft.)
  • Icemaker: Yes
  • Dispenser: Yes
  • Counter Depth: No
  • Sabbath Mode: No
  • WiFi Connected: No

See More

Due to manufacturer policy, this product cannot be added to your cart. Please contact Boerner's Appliance, LLC for more details.

 
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CoolSelect Pantry™

Choose the optimal temperature, while separately storing fruit and cheese trays.

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Adjustable shelves

Adjustable shelves go from standard to slide-in or flip-up to store bottles and other tall items with ease.

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Twin Cooling Plus™

Dual cooling prevents spoiling and freezer burn for fresher, better-tasting food.

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External water and ice dispenser

An external dispenser offers fresh, filtered water and ice.

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Ice Master

A space-saving design keeps drinks cold with lots of ice.

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ENERGY STAR ® Certified

ENERGY STAR ® Certified products meet strict energy efficiency specifications set by the government. This Samsung refrigerator not only meets ENERGY STAR® requirements, it exceeds them.

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Best of Innovation Honoree for Software and Mobile Apps

Samsung's Family Hub refrigerator for 2019 features platform updates that make it a true "home screen" for the entire family. New UI/UX and software improvements make the Family Hub a communal, emotional and cultural experience in the kitchen. *

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Food

See inside your refrigerator from anywhere, with 3 built-in cameras.

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Family

Create your custom home screen with Family Board, by adding personalized pictures, stickers and handwritten notes.

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Fun

Stream your favorite music service directly on your Family Hub screen.

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Your Home

Access your smart devices and Samsung appliances from your Family Hub screen; set lights, hear and speak to someone at your front door, monitor your baby's room and receive laundry end of cycle notifications.

CoolSelect Pantry™ Choose the optimal temperature, while separately storing fruit and cheese trays.

Adjustable shelves Adjustable shelves go from standard to slide-in or flip-up to store bottles and other tall items with ease.

Twin Cooling Plus™ Dual cooling prevents spoiling and freezer burn for fresher, better-tasting food.

External water and ice dispenser An external dispenser offers fresh, filtered water and ice.

Ice Master A space-saving design keeps drinks cold with lots of ice.

ENERGY STAR ® Certified ENERGY STAR ® Certified products meet strict energy efficiency specifications set by the government. This Samsung refrigerator not only meets ENERGY STAR® requirements, it exceeds them.

Best of Innovation Honoree for Software and Mobile Apps Samsung's Family Hub refrigerator for 2019 features platform updates that make it a true "home screen" for the entire family. New UI/UX and software improvements make the Family Hub a communal, emotional and cultural experience in the kitchen. *

Food See inside your refrigerator from anywhere, with 3 built-in cameras.

Family Create your custom home screen with Family Board, by adding personalized pictures, stickers and handwritten notes.

Fun Stream your favorite music service directly on your Family Hub screen.

Your Home Access your smart devices and Samsung appliances from your Family Hub screen; set lights, hear and speak to someone at your front door, monitor your baby's room and receive laundry end of cycle notifications.

Features

  • The Smart way to keep food and drinks fresh - our Family Hub™ feature lets you and your family leave notes, sync calendars, and display photos.
Key Features
Family Hub™ Yes
Ice Maker Yes
Wi-Fi Connectivity Yes
Standard Features
External Filtered Water and Ice Dispenser Yes
Cooling System Twin Cooling Plus™
Power Freeze and Power Cool Options Yes
Tempered Glass Spill Proof Shelves 5
Dispenser Light Yes
Display Color Ice Blue
Filter Indicator Yes
Water Filter HAF-CIN
Wi-Fi Connectivity Yes
Twin Cooling Plus® Yes
Adjustable Shelves Yes
Refrigerator Design
Type French Door
Color Stainless Steel
Refrigerator Features
Humidity Control Crispers 2
Total Bins 6
CoolSelect Pantry™ Yes
Internal Filtered Water Dispenser Yes
Slide-In Shelf 1
Slide-out Shelves 2
Spill proof shelves Yes
FlexZone Drawer
EZ-Open Handle™ Yes
Freezer Features
Cubed and Crushed Ice Cubed & Crushed
Power
ENERGY STAR® Certified Yes
Energy Consumption 720 kWh/Yr
Capacity
Total Capacity 24.2 cu. ft.
Refrigerator Capacity 16.2 cu. ft.
Freezer Capacity 8.0 cu. ft.
Dimensions
Product Dimensions with Hinges, Handles and Door 35 3/4" W x 70" H x 35 5/8" D
Product Dimensions without Hinges and Door 35 3/4" W x 68 5/8"" H x 29 1/4" D
Product Dimensions with Door without Handles 35 3/4" W x 70" H x 33 1/2" D
Weight
Shipping Weight 334 lb.
Warranty
1 Year 1-Year Parts and Labor on Refrigerator
5 Years 5-Years Parts and Labor on Sealed Refrigeration System Only*

Quick Specs


  • Appearance

  • Type: Refrigerator
  • Style: Freestanding
  • Has Freezer: Yes
  • Configuration: French Door Refrigerator

  • Dimensions

  • Width: 35.75"
  • Height: 70"
  • Depth: 35.375"

  • Features

  • Energy Star Rated: Yes

  • Capacity

  • Refrigerator Size: 24.2 (cu. ft.)
  • Icemaker: Yes
  • Dispenser: Yes
  • Counter Depth: No

  • Extras

  • Sabbath Mode: No
  • WiFi Connected: No

Professional delivery and installation is available for every product we sell. We would be happy to coordinate delivery and installation for you.

3.3 out of 5

55% of reviewers recommend this product.

1 Stars

ice forms under deli tray

matt 9/20/2020

ice called samsung no less that 10 times, they alwats act like tgis is a new issue. i found a facebook group with 30,000 members that have this issue or the ice maker freezing shut(probably another issue ssnsung has just never heard of). i replaced heating element, defrosted, replaced water filter, still no fix. after reading others reviews they have spent money on 5-10 service calls with no luck fixing. its causing our floors to get wet and takes time to clean out every week! gonna get rid if it and post as many honest review as possible so no one else uses samsung! if they would have taken care of it or been honest instead of pretending there arent thousands of these with issue i would have given them a chance.
Originally posted on Samsung.com

No, I do not recommend this product

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2 Stars

BEWARE Touch Screen does not last long

VinodPawar 9/2/2020

buyer be prepared to spend almost 1000$ for a touch screen which will go bad veru quickly. there is only one switch to reset but that's not working for me. fridge is barely 14 month old. service technician quoted price 650$ + 250$ labor costing 900$ for a new fridge. since touchscreen doesn't work and there aren't any physical buttons like old fridges i'm only able to use the screen to see uploaded photos. can't even do simple tasks such as reset water filter alert after replacement. don't know how long other things are destined to last. so buy only if you have deep pockets.
Originally posted on Samsung.com

No, I do not recommend this product

Design

 

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1 Stars

Very dissapointed

lance 8/27/2020

we did like this fridge for a couple months when it was brand new, but it went downhill quickly. we bought it about 2 years ago. the ice machine was a huge downgrade and takes forever to get 2 cubes of ice. it always tastes "freezer-burnt" no matter how much i change it out. the tablet (which was a huge reason we decided to get this model) was a let down as well. it doesn't integrate well with other apps i use, and we only use it for photos now. the virtual assistant is a complete joke. the stainless steel it scratches and dents very easily, even with magnets we used on our last fridge (didn't have the same problem). now the ice/water dispenser just doesn't work at all. the indicator lights either don't work or aren't accurate, dispense water at all. i wish i never bought it.
Originally posted on Samsung.com

No, I do not recommend this product

Design

 

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Value

 
3 Stars

Great Fridge but horrible ice maker

FRANKIE MITROPOULOS 8/3/2020

purchased this fridge on may 25th 2020 and it is now august 3rd 2020 and we have had 2 service calls for the ice machine. it does not crush ice and it leaks water if ice is left in the shoot. the fridge is great but we are very disappointed with the ice maker.
Originally posted on Samsung.com

No, I do not recommend this product

 Incentivized Review

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5 Stars

This product is awesome!

falcon1 7/28/2020

our kitchen has not been the same! the fridge has become the family communication hub, notes, coming events, and weather is always on display! this is the smartest appliance i have ever owned. it knows where it is geographically with time date and temperature. this fridge brings life to the kitchen including planning your meals! this model was a great value for the functions it offers! walker t shirley
Originally posted on Samsung.com

Yes, I recommend this product

 Incentivized Review

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3 Stars

Great except for one thing

JESSICA HAMBY 7/19/2020

we absolutely love this fridge and all it has to offer. however, we are about to have our second repair on the freezer. this first repair was a horrible experience most likely due to conn's (place of purchase). they replaced the mother board but it took them 2 months and we lost all of our food.
Originally posted on Samsung.com

No, I do not recommend this product

 Incentivized Review

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5 Stars

Love it!

Robin S 7/17/2020

i love this fridge, it was easy to sync with all of the family apps... but we are a samsumg family,!!! grear designeasy to organize, works with the ring and helps to eliminate extra products in the home!
Originally posted on Samsung.com

Yes, I recommend this product

 Incentivized Review

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1 Stars

The smart Picture view

LUCIANO LARARANGEL 7/14/2020

the ice maker keeps freezing and blocks the ice from coming out, it began six months after purchase and now it has completely stopped working i have shut the ice maker off and buy ice at the store, for a product that cost close to $3000.00 i expected it to be better i will never buy another samsung fridge again.
Originally posted on Samsung.com

No, I do not recommend this product

Design

 

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5 Stars

We are a Samsung Family

Terry 7/10/2020

our sansung fridge is very futuristic. besides the usual use for a fridge we have the ice/ water feature on the outside. the other front door is my fun zone. i can add family pictures, recipes, grocery list, music, calendar and so much more. we previously purchased a range and just added a washer to the samsung family. could not be happies with the sansung products
Originally posted on Samsung.com

Yes, I recommend this product

 Incentivized Review

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Value

 
5 Stars

We are a Samsung Family

Terry 7/10/2020

our sansung fridge is very futuristic. besides the usual use for a fridge we have the ice/ water feature on the outside. the other front door is my fun zone. i can add family pictures, recipes, grocery list, music, calendar and so much more. we previously purchased a range and just added a washer to the samsung family. could not be happies with the sansung products
Originally posted on Samsung.com

Yes, I recommend this product

Design

 

Features

 

Performance

 

Value

 
3 Stars

freezer did not work day 1

Terrilen 7/3/2020

i did not know i would end up buying this fridge. however, the 1st day the freezer did not work and i didn't know. i left town to return to ally food spoil. 1. it took about 3 to 4 weeks to get a new one 2. i never got my money back from all my food spoiling and i eat alot of seafood so can you imagine the lost. i rate this 3 stars and not 0 because they did replace my fridge and i actually got an upgrade from brandsmart. i just didnt like the calling samsung then calling brandsmart and it taking so long to replace and them making me feel like i was stuck. ****i love my replacement i just have not re a lly played with it yet.
Originally posted on Samsung.com

Yes, I recommend this product

 Incentivized Review

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5 Stars

Love love love

Quilla 6/29/2020

i so love my family hub its tge best thing ever its gets cold fast and keros things fresh
Originally posted on Samsung.com

Yes, I recommend this product

 Incentivized Review

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2 Stars

Ice maker is freezing up

STEVE TOMLINSON 6/24/2020

the icemaker is freezing up and making loud banging noises
Originally posted on Samsung.com

No, I do not recommend this product

Design

 

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1 Stars

Samsung Fail

Antonio 6/1/2020

do not buy! hasn't been a year and i've had multiple problems already.
Originally posted on Samsung.com

No, I do not recommend this product

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2 Stars

Noisy Rattling but other than that a great frig

Christine 5/29/2020

3 weeks after purchasing the frig it began making a loud rattling noise. a serviceman said it was an ice build up near the fan in the freezer drawer. apparently it is a known problem.
Originally posted on Samsung.com

Yes, I recommend this product

 Incentivized Review

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1 Stars

Don't waste your money.

KLaBella 5/22/2020

synced to mobile calendar for approx 6 mo's. won't sync to "smart things" app. "view inside" shows pic from approx 1 yr ago. location won't work, no weather. unable to sign into samsung acct.
Originally posted on Samsung.com

No, I do not recommend this product

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5 Stars

Best purchase ever

Flower Lady 5/15/2020

i am in my sixties and its the first refrigerator i ever bought. its amazing and the features are fantastic.
Originally posted on Samsung.com

Yes, I recommend this product

 Incentivized Review

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3 Stars

Not sure it's worth it

ProfTechs 5/14/2020

1) slow to make ice, shoots out & drips. 2) bixby has limited knowledge-base. 3) can't put the "widgets" where i want them. 4) shelving in door is awkward. 5) camera doesn't see door (milk level).
Originally posted on Samsung.com

No, I do not recommend this product

 Incentivized Review

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Value

 
4 Stars

Good Fridge Wish For Better Connected Software

Jason 5/13/2020

software needs better integration with other samsung devices, iot, and access to google store.
Originally posted on Samsung.com

Yes, I recommend this product

 Incentivized Review

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4 Stars

Tablet glitching

Michael 5/12/2020

good fridge but having problems from the tablet samsung service will come out but cant do anything unless its glitching while they're out.
Originally posted on Samsung.com

Yes, I recommend this product

 Incentivized Review

Design

 

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3 Stars

Disappointed

Tayle 5/4/2020

i havent had the fridge for a year and the screen already froze up and wont work. i have to pay for repair and the fridge is not even a year old
Originally posted on Samsung.com

No, I do not recommend this product

Design

 

Features

 

Performance

 

Value

 
3 Stars

Noisy and Ice Maker

Trirunt 4/27/2020

the noise issue with this refrigerator is excessive. it sounds like a jet engine taking off. the ice maker after time gives water prior to and while receiving ice cubes.
Originally posted on Samsung.com

No, I do not recommend this product

 Incentivized Review

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1 Stars

Ice dispenser flap keeps opening and closing

BIrwin 4/18/2020

ice dispenser flap keeps opening and closing on its on own continuously and won't stop. it is very annoying sound constantly running. this should not happen on a new refrigerator.
Originally posted on Samsung.com

No, I do not recommend this product

Design

 

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1 Stars

Family hub broke within 3 months & bad service

Alex 4/2/2020

after 3 months the family hub broke down! power off/on not helping. terrible service, technician didn't show up for appointment, company not picking up phone or return vm.
Originally posted on Samsung.com

No, I do not recommend this product

 Incentivized Review

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1 Stars

Don't Do It!!

Spivey Family 4/1/2020

13 mo.'s after having the refrigerator the ice maker started freezing over. then the cool pantry stopped maintaining the temp. then finally the family smart hub froze on the reboot screen.
Originally posted on Samsung.com

No, I do not recommend this product

 Incentivized Review

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4 Stars

Looks great but bad software and icemaker

Miker15677 3/18/2020

bought less than a year . my ring doorbell worked great till i upgraded the software. makes frosted ice cubes . lots of space and love the black as. samsung you could have done better.
Originally posted on Samsung.com

Yes, I recommend this product

 Incentivized Review

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5 Stars

Awesome

Ara1 3/15/2020

i would recommend this fridge to anyone , its great more than my expectation. kudos to samsung for this.
Originally posted on Samsung.com

Yes, I recommend this product

 Incentivized Review

Design

 

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Value

 
5 Stars

Great-picture and features make me happy

BinPA 3/12/2020

great features- i love the camera, shared calendar and shopping list. it has been so fun. my son play you tube and music on it. the warranty is a great deal as well.
Originally posted on Samsung.com

Yes, I recommend this product

 Incentivized Review

Design

 

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Value

 
1 Stars

Water/Ice Dispenser

jjones 3/10/2020

the water/ice dispenser stopped working properly.couldnt switch between ice and water.techs were out 3 different times replacing parts.samsung replaced the fridge and now new one has same issue
Originally posted on Samsung.com

No, I do not recommend this product

Design

 

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5 Stars

Great Product

ACustodio 3/9/2020

love this fridge and its features i've listened to music, viewed recipes and enjoyed seeing our pictures on the front door of the fridge.
Originally posted on Samsung.com

Yes, I recommend this product

 Incentivized Review

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5 Stars

Great product, Family Friendly

datammwv 1/28/2020

the ability to leave notes for family is great. the ability to stream our tv to the screen a bonus. the fact we can continually upload family pictures make a great conversation piece.
Originally posted on Samsung.com

Yes, I recommend this product

 Incentivized Review

Design

 

Features

 

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Value

 
4 Stars

Excellent fridge but have to fix the ice issue

nbcokeman 1/26/2020

i have fixed the ice maker issue!! it has been working perfectly without freezing over, wet ice, or leaking! its a simple fix and an inexpensive fix.
Originally posted on Samsung.com

Yes, I recommend this product

 Incentivized Review

Design

 

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Value

 
1 Stars

Do not buy

Disappointed 12/16/2019

would not recommend, product not working properly after three months of owning, service is horrible as well and can never make the appointment time, always rescheduling.
Originally posted on Samsung.com

No, I do not recommend this product

Design

 

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1 Stars

Ice maker never worked!

Alma 12/9/2019

bought this fridge not even a yr ago and had the ice maker repaired over 5 times! i will be telling everyone i know about this samsung product!
Originally posted on Samsung.com

No, I do not recommend this product

Design

 

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1 Stars

Nothing but a headache

Swing 11/29/2019

haven't even had this product a year and its already been replaced and is now broken yet again! the same issue is happening it is not cooling. all of my food will be going bad yet again!
Originally posted on Samsung.com

No, I do not recommend this product

Design

 

Features

 

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Value

 
1 Stars

Fancy tablet that doesnt keep food cold

Amanda 11/28/2019

we purchased our fridge in september and the fridge decided to stop working the night before thanksgiving. not even a full 2 months later and we are having to get it serviced
Originally posted on Samsung.com

No, I do not recommend this product

 Incentivized Review

Design

 

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Value

 
5 Stars

Samsung Family Hub

Voodoo1 8/30/2019

great product i give it 5 stars the option for all the apps are great i use the grocery list all the time i can add to it anytime anywhere
Originally posted on Samsung.com

Yes, I recommend this product

 Incentivized Review

Design

 

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Value

 
4 Stars

family hub

TERASTU06 8/12/2019

love the fridge, hate the ice maker, it is slow, cubes are small, and when the cubes come out i always get at least 3 or more on the floor.
Originally posted on Samsung.com

Yes, I recommend this product

 Incentivized Review

Design

 

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Value

 
5 Stars

Beautiful Unit

Mrs Moore 8/10/2019

spacious, quiet except for a few ice rumbles here and there and can we get into the family hub screen! we get sooooo many compliments
Originally posted on Samsung.com

Yes, I recommend this product

 Incentivized Review

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Value

 
4 Stars

Black Friday Bundle

Black Friday Purchase 8/5/2019

refrig good qualities, but could be better. int design for shelving could be improved. too limited for avail apps. hardly use them. cant download apps from play store etc. ice maker stopped.
Originally posted on Samsung.com

No, I do not recommend this product

 Incentivized Review

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5 Stars

So far so good

Johnny P 7/24/2019

it has been over 5 months and haven't had any problems. i just changed the water filter. bought it at best buy with 3 years warranty but so far i haven't needed any service.
Originally posted on Samsung.com

Yes, I recommend this product

Design

 

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2 Stars

Not Happy

Not Happy JP52 5/18/2019

I have had this Samsung Fridge for less than a year and this is my second service call. I purchased this product brand new for over 3,000 dollars and keep having trouble. Then they have the nerves to ask for proof of purchase, and a ton of other questions. I am sure they can look in the system and see when I purchased it and the last service call date. The first time the hub went out and now my ice maker keeps freezing up. Really not happy with this product. Features are nice, but the features don't make ice or keep my food cold. I hope this can be resolved in a timely manner. I have been on three different live chats today and no help. Not a happy Samsung customer.
Originally posted on Samsung.com

No, I do not recommend this product

Design

 

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5 Stars

LOVE THIS FRIDGE!!!

tjkc 2/7/2019

I have had this unit about 2 months now and my family loves it!! From YouTube videos, the weather app, the shared calendar, and the inside fridge camera, this unit has more features than any other fridge that you will find. Can't have too much tech in my house. Plus cools very quickly after loading fridge and freezer.. Highly recommend this product!!
Originally posted on Samsung.com

Yes, I recommend this product

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3 Stars

Cool Fridge

MichaelCamacho 2/3/2019

I'v owned my fridge for a year now & it's still doing as it should. I honestly haven't gotten to hooking up the ice machine so I can't speak on that. I do wish the tablet on the fridge was more crisp & clear (HD). With everything from our phones, TV's & computers being so vibrant, you go to the fridge & it feels a little dated but, it's not a huge deal. I use it for mostly the weather, sometimes for news while Im cooking.. My biggest advice that I'd like to share to folks, BEWARE of the shipping companies that deliver for the outlets you buy from. For example, we purchased this fridge along with the Samsung range model number NX58H9500WS/AA from Home Depot and BOTH had defects.. Nothing major but, dings, a few dents & scratches. Still though, I paid for new, & should of gotten new. And this company called M&E Warehousing in Rochester NY said they'd handle it, only to keep me waiting for 6 weeks saying they weren't responsible. They figured I signed for them and that they were off the hook,,even though I called them the same day telling them what I had found. You get something delivered ESPECIALLY stainless steel, its very deceiving to see those scratches & dents because it blends in. Till this day I'll never order from Home Depot because they still use this 3rd party company to deliver. While no one notices these damages,, I KNOW they're there & the money I spent,, it bothers me. So learn from my mistake is the best advice I can give.
Originally posted on Samsung.com

Yes, I recommend this product

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5 Stars

Great features!

Suless 1/14/2019

My husband bought this for me last month for Christmas and I absolutely love it!
Originally posted on Samsung.com

Yes, I recommend this product

Design

 

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3 Stars

Good refrigerator

Freeman73 1/5/2019

I purchased in June and I love it but has a few flaws with the water leak and loose handle
Originally posted on Samsung.com

Yes, I recommend this product

Design

 

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Value

 
2 Stars

Ice Build-up

Bigstickgreg 12/10/2018

I like the style of this french door refrigerator with the freezer drawer on bottom. The problem is the ice build-up behind the twin cooling fan in the main refrigerator. Once a month, I have to defrost the refrigerator so my ice-maker will work, and so the twin cooling fan will be able to turn. The stainless steel covering on the bottom of the freezer drawer has started to deteriorate after a year of use. I've had a Samsung technician come to the farm who said it was a switch problem, but even after replacing the switch he referred to, I had ice build-up within a month. After watching the technician take out the screws to fix it, I now know how to do it myself.. I like the design, and use of space, but the ice problem is a hassle. Maybe we just got a lemon, but next time, I'll look at the reviews more carefully.
Originally posted on Samsung.com

No, I do not recommend this product

Design

 

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4 Stars

Great spacious frig!

jade290 11/2/2018

I love this frig! It has our family's calendar, photo album, recipes, shopping list, etc. The calendar is our main app. It makes sure that we know what we're doing each day and everyone is on the same page. The frig and freezer are spacious and intelligently divided. The only draw back is that I got the stainless steel which shows every single finger print. I wish I had went with the darker material. That would have saved me a lot of cleaning time.
Originally posted on Samsung.com

Yes, I recommend this product

 Incentivized Review

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5 Stars

Innovative

Shadyfabio 11/1/2018

Our family has owned the Hub refrigerator for about six months now and it just keeps getting better and better. Unlike some technology that becomes outdated within a few months of purchase this device surprises me all the time with its automatic updates and new features. It is constantly becoming compatible with more and more smart devices. The Hub refrigerator really is the crowning jewel in my kitchen. It's a conversation piece for everyone that walks in the door. As a refrigerator it does everything that a refrigerator should. As a smart home device it has already exceeded my expectations.
Originally posted on Samsung.com

Yes, I recommend this product

 Incentivized Review

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4 Stars

Excellent, lacks "Apps" some of those widely used

MASTCR 11/1/2018

We bought this couple of months back, I like it with the price we got it. Its for sure Value for Money, however I feel it lack some of the widely used "Apps" like YouTube also it should have an option to download app.
Originally posted on Samsung.com

Yes, I recommend this product

Design

 

Features

 

Performance

 

Value